Policies

Privacy Policy

We collect images uploaded by customers solely for the purpose of creating personalized products.

Uploaded images are stored securely and are not shared with third parties, except where required to fulfill your order or comply with legal obligations.

Images are automatically deleted within 30–90 days after order completion, unless retention is required by law.

If an uploaded image includes a child, you confirm that you are the parent or legal guardian and provide explicit consent for the image to be used for the stated purpose.

We take reasonable technical and organizational measures to protect uploaded images from unauthorized access, loss, or misuse.

Returns & Refund Policy

Thank you for shopping with us.

As all our products are made to order and personalised specifically for each customer, we are unable to accept returns or exchanges unless an item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, faulty, or not as ordered, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include clear photos of the product and packaging.
Once reviewed, we will offer either a replacement or a full refund.

Personalised Items

Due to the customised nature of our products, we cannot accept returns or exchanges for:

Incorrect size selection
Spelling or personalisation errors provided by the customer
Change of mind after the order has been placed

We strongly recommend checking all personalisation details and referring to our size guide carefully before placing your order.

Non-Personalised Items (if applicable)

If we offer non-personalised items, these may be returned within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.